FAQs

Frequently Asked Questions

What currency do you accept?

All transactions on our website are settled in USD (US Dollar). All prices are displayed and charged in US Dollar.

How can I contact customer service?

You can contact us through the Contact page on our official website for all inquiries, support requests, and feedback.

How long will it take to process and ship my order?

All orders are processed and shipped within 1–3 working days after confirmation.

How long does delivery take?

The estimated total delivery time is 6–12 working days, including processing and international shipping.

Do you offer free shipping?

Yes, we provide free worldwide shipping on all orders with no additional shipping fees.

Will I be charged customs duties or tariffs?

We cover all tariffs, customs duties, and related additional fees. You will not be responsible for any extra costs.

What is your return policy?

We offer a 60-day return period for all unused, unopened, and well-packaged items.

How long does refund processing take?

Once we receive and inspect the returned items, refunds will be processed within 5–10 working days.

What kind of products do you sell?

We offer a full range of self-tanning products including Self Tan, Gradual Tan, Instant Tan, Face Tan, and Tanning Essentials.

Are your tanning products suitable for all skin tones?

Yes, our formulas are designed to be safe, gentle, and suitable for all skin types and skin tones.

How do you protect my personal information?

We use secure encryption and data protection systems. Your information will only be used for order processing and customer service and will not be shared with third parties without consent.